What we need from you

For LEGAL PLANiT to deliver the high level of service you expect, there are a number of things we require of you.

We need you

• To brief us fully. We need you to be completely open with us about what you are trying to achieve and about your situation or circumstances.
• To give us authority. We need you to give us sufficient authority so that we can act effectively on your behalf.
• To be contactable. So that we can act on you behalf, we need you to be contactable. You can help this by keeping us informed of your availability and providing alternatives for getting hold of you.

We need from you

• Clear instructions. We need you to be clear in telling us what you want us to do. We’ll ask you questions that will help, but thinking about what you want to achieve before we meet will speed the process.
• Timely decisions. Our practice is to provide you with options. For those options to become solutions, you’ll need to make some decisions. We’ll support you fully, but ultimately the final decision rests with you.
• Responsive actions. While we are responsible for recommending actions, ultimately only you can act. In many cases there will also be deadlines. We undertake to give you only genuine deadlines, but to get the best outcome, you need to meet them.